At Frozen Hub, we strive to provide our customers with the highest quality frozen potato products. However, we understand that sometimes issues may arise. Our return policy is designed to be fair and customer-friendly.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. Product must be defective or damaged: The product must be defective or damaged due to a manufacturing issue or shipping error.
  2. Product must be unused: The product must be in its original, unused condition.
  3. Product must be returned within the specified timeframe: The product must be returned within 3 days of delivery.

Return Procedure

To initiate a return, please follow these steps:

  1. Contact our customer service team: Reach out to our customer service team via phone (0325-6978585) or email (info@frozenhub.com.pk) within 3 days of delivery.
  2. Provide proof of purchase: Please provide your order number, invoice, or receipt as proof of purchase.
  3. Describe the issue: Clearly describe the issue with the product, including any defects or damage.
  4. Return the product: Once approved, Our Delivery Rider will Pickup from your given Address.

Refunds and Replacements

Once we receive the returned product, we will:

  1. Inspect the product: Inspect the product to verify the issue.
  2. Process a refund or replacement: If the issue is verified, we will process a refund or replacement, as preferred by the customer.

Refund Options

Refunds will be processed in the original payment method. Please allow 1-3 business days for the refund to be processed.

Exceptions

The following products are not eligible for returns:

  1. Custom or special orders: Custom or special orders are final and cannot be returned.
  2. Products that have been used or altered: Products that have been used or altered in any way cannot be returned.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact us:

Phone: 0325-6978585

Email: info@frozenhub.com.pk

Website: https://frozenhub.com.pk 

Revision History

This return policy was last updated on February 13,2025. We reserve the right to modify or update this policy at any time.